FAQ

Ordering & Customer Support FAQ – RuoasNei™ 🪴🛒

How do I place an order?

To order garden pottery goods from RuoasNei™, browse our online store and choose the products you would like to purchase. Add your selected items to the cart, then follow the checkout steps to complete your order.

Will I receive an order confirmation?

Yes. After your order is successfully completed, an automated confirmation email will be sent to you. This message includes your transaction details and a summary of the items included in your purchase.

How can I track my package?

Once your order has shipped, we will send a shipping notification with tracking information. You can use the tracking number in that message to follow your package until it reaches your delivery address.

Can I change or cancel my order?

Orders usually begin processing soon after payment is completed. If you need to change order details or cancel your purchase, please contact customer support as soon as possible. We will try to assist, but updates or cancellations may no longer be available once processing has started.

What payment methods are accepted?

RuoasNei™ uses Shopify’s secure payment system. Customers may pay with major credit cards, along with any other payment options shown on the checkout page.

What should I do if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or different from what you purchased, please contact our support team right away. Include your order ID and clear photos of the problem so we can review the situation and help resolve it efficiently.

Contact Information 📬

Company Name: POTTERY EXPRESS, L.C.
Business Address: 25370 Zemel Rd, Punta Gorda, FL 33955, USA
Phone: 941-505-8400
Email: service@ruoasnei.com